Product
We primarily use poplar and beech wood, sourced from sustainable forests in Northeast China.
Ariel Puzzle Store maintains strict control over product quality and safety in the following ways:
High-Quality Materials：We use natural poplar wood of the highest quality.
Safe Paints: All paints are non-toxic, water-based formulas, free from harmful chemicals.
Sanding Process： Every puzzle is meticulously sanded to ensure smooth edges and safe use.
Compliance Certifications； All products meet international safety standards, including CPC, CE, and RSL-Phthalates.
Currently, our puzzles support standard alphabet letters only and do not accommodate special characters.
Yes, all wooden products undergo rigorous milling and sanding processes to ensure a smooth surface and safe, rounded edges, making them suitable for children.
Shipping
We typically use air shipping. Delivery time varies based on destination.
Yes, we offer shipping protection for all orders. If you find that your item is damaged upon arrival, we will offer a free replacement or a full refund.
In cases where the tracking shows a package as delivered, the courier may have left it in one of the following locations:
Your mailbox
Your front door
With a neighbor
Your local post office
A secure area near your home
If you still cannot locate the package, please contact our customer service team for assistance.
Most of our products ship from China, with some items dispatched from a U.S. warehouse for faster delivery.
Delivery times depend on the selected shipping method. Custom orders usually require an additional 2-4 days for production. Please check our Shipping Policy page for specific delivery times.
Custom products have a longer production cycle and usually require 2-4 days of processing time. Occasional stock shortages at the factory may also delay shipment. If you need your order urgently, please contact us at service@arielpuzzle.com and we will do our best to expedite it.
Please refer to our Shipping Policy page for detailed shipping cost information.
Refunds
We offer a 90-day refund guarantee, ensuring customers can return items under eligible conditions.
Custom products are typically non-refundable, except under the following conditions:
Damaged packaging
Product damage
Printing error
Delayed beyond expected delivery time
Verified non-receipt by the postal service
Product defect affecting normal use
Once we complete the refund process, the funds typically return to your account within 1 hour.
To request a refund, please email us at service@arielpuzzle.com We will process your request as soon as it is received.
Other
We ensure the security of every transaction, with all payments encrypted for customer safety.
While some imitations may look similar, they may not meet our quality standards. We recommend purchasing through official channels and checking the seller’s reliability before buying.
Currently, we offer online sales only. If we plan to open a physical store in the future, we will update our customers.